SHIPPING AND DELIVERYHow does shipping and delivery work?
If your order has been placed before 2pm (UK time) Monday to Friday, we will despatch the same day. If standard shipping is selected then your order usually takes approximately 3 working days from day of despatch to be delivered. For express delivery please allow 1 working day (UK) or up to 2 working days (US, EU, AUS) from day of despatch to be delivered. Some locations in the US and AUS can take a little longer than this.
Our orders are usually shipped via Amazon and they will email you with tracking details once your order has been shipped.
I need my journal quickly. Can you guarantee it will be here in time?
If you need your journal in a hurry, there is an express shipping option that can be selected at checkout. If your order is placed before 2pm (UK time) Monday to Friday your journal can be with you the next working day for UK delivery addresses and within 2 working days for US, EU, AUS delivery addresses. Some locations in the US and AUS can take a little longer than this.
Can I cancel or amend my order?
Provided your order has not shipped yet, please forward your order confirmation email to firstname.lastname@example.org detailing the changes you need making to your order, or call us on 056 0387 2643 and we’ll do our best to make these changes.
Unfortunately, once shipped, we are unable to amend or cancel your order. If the item is already sent please use our return system to get a full refund.
Can I send an order as a gift?
Of course you can and a DreamKeeper journal makes a unique and thoughtful gift. Just enter the name and address of the lucky person as the shipping address and your own as the billing address. When reviewing your cart before the shipping section, you can even enter a gift message to be sent with the order.
RETURNS AND EXCHANGESMy order has arrived defective / damaged, what should I do?
Email us at email@example.com with your name, address, order details and pictures of the defect or damage.
I am not in love with my order, can it be returned?
In the unlikely event you don’t love your order, we give you 30 days to send it back to us, in the original packaging, unused and in the same condition you received it, for a full refund. You must ship it back at your own expense and once we have received the product we will refund the full amount of your original purchase. Please include your name and order number in the returned packaging. To start your return, email us at firstname.lastname@example.org
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I exchange my order for a different product?
Another journal caught your eye? That’s fine! Just send your order back to us within 30 days in the original packaging, unused and in the same condition you received it. If you wish, you can then wait for us to issue a full refund before ordering the product you want.
PRODUCT QUESTIONSHow is my DreamKeeper Journal packaged?
We want your order to reach you in perfect condition. So in addition to the shipping packaging, our journals arrive in their own recyclable protective box, designed to take the knocks and keep your DreamKeeper safe.
What pens can I use on my Journal?
We have tested the paper of our journals with a variety of different pens and all passed the bleed test! If you are concerned that your pen will bleed through the paper, please use the test paper provided on our thank you note to test the pen before writing in your journal.
Is my Journal re-fillable / Do you sell paper re-fills?
Due to the delicate hand-binding process, it’s not something we recommend doing. In theory it could be refilled by someone who has experience in book binding, but the refills are not something we sell at the moment.
Do you offer lined paper?
We will do very soon! Most of our journals are made with unlined plain ‘Khadda’ cotton paper. This gives you the freedom to write and sketch without constraints and for your imagination to be allowed to go wild! This special paper is made from the recycled leftovers of the garment industry and gives you a strong textured paper, ideal for providing you with a beautiful canvas.
I love journals, but why should I spend this much on a DreamKeeper journal?
When you receive your first journal from us, we are confident you’ll know you have chosen wisely (and if not, you can return it, subject to our returns terms and conditions). Each journal is handmade and bound using soft supple leather and filled with strong cotton paper. No two journals are the same and they each have their own distress and imperfections making them truly unique. Your DreamKeeper journal will age with beauty and grace and is the perfect companion for keeping and holding your reminders, plans, creativity, dreams and secrets.
PAYMENTHow secure is your payment?
Your privacy and security is very important to us. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable. We also offer other trusted payment options such as PayPal, GooglePay and ApplePay.
Do you offer gift vouchers?
Unfortunately we don’t. However, due to our 30 day returns policy, you can buy that lucky someone one of our journals and if they don’t love it, return it for a full refund (subject to our returns terms and conditions).
Do you offer bulk purchase discounts?
It is our policy to offer our products at a price that gives you great value for money. However, if you are looking at placing a large order, please email us at email@example.com for more information and so we can make sure we have plenty of stock for you.
OTHERWhat do you do with my personal information?
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can. We do receive a large number of emails, so if you wish to get a prompt response please attach your order number (if applicable) and address the problem clearly, thank you.